Foundations · 2 min read
What are digital employees?
A practical framework for defining digital workers through responsibility, business context and human ownership.
Read the guide: What are digital employees?Good questions.
Better ways of working.
Clear answers and practical examples for teams bringing people and digital employees together.
16 guides to explore
Governance · 2 min read
Design human review into your AI workflow
Decide which AI actions need approval, who owns exceptions and what context a reviewer needs to make a useful decision.
Read the guide: Design human review into your AI workflow
Operations · 2 min read
How to measure the value of an AI workflow
Build a practical baseline for AI workflow ROI using handling time, correction effort, completion quality and operating cost.
Read the guide: How to measure the value of an AI workflow
Operations · 2 min read
AI contact centers: design a useful human handoff
A practical guide to escalation triggers, summaries and ownership when an AI contact-center workflow needs a human operator.
Read the guide: AI contact centers: design a useful human handoff
Operations · 2 min read
Omnichannel service starts with shared context
Plan customer-service continuity across channels with identity rules, visible ownership and a clear record of prior decisions.
Read the guide: Omnichannel service starts with shared context
Foundations · 1 min read
AI agents vs. digital employees: what’s the difference?
Understand the relationship between an AI agent and a digital employee, with a practical role example and comparison.
Read the guide: AI agents vs. digital employees: what’s the difference?
Operations · 2 min read
How do AI agents work in customer service?
Follow a customer-service case from the first message to an approved resolution, with customer communication and internal coordination.
Read the guide: How do AI agents work in customer service?
Operations · 2 min read
How much does a digital employee cost?
Understand the scope, usage, connections and human review that affect digital employee cost, and prepare a useful project brief.
Read the guide: How much does a digital employee cost?
Foundations · 3 min read
What are AI agents? A practical guide to how they work
Understand AI agents, how they use tools and context, where autonomy helps, and how to choose a focused business workflow.
Read the guide: What are AI agents? A practical guide to how they work
Operations · 3 min read
AI agents for business: use cases and where to start
Explore practical AI agent use cases in sales, service and operations, and plan a first workflow with clear ownership and measurable outcomes.
Read the guide: AI agents for business: use cases and where to start
Operations · 3 min read
AI for Real Estate Inquiries: From Lead to Viewing
Plan an AI-assisted property inquiry workflow with approved project information, qualification, viewing coordination and human ownership.
Read the guide: AI for Real Estate Inquiries: From Lead to Viewing
Operations · 2 min read
AI Order Workflows: Handle Exceptions Across Teams
Design AI-assisted order checks across distribution, manufacturing and logistics, with explicit system ownership and approval points.
Read the guide: AI Order Workflows: Handle Exceptions Across Teams
Operations · 2 min read
AI Service Workflows: From Request to Resolution
Plan service workflows for field-service scheduling and retail returns, with shared context, clear approvals and useful customer updates.
Read the guide: AI Service Workflows: From Request to Resolution
Operations · 3 min read
AI Document Intake: Route Exceptions for Approval
Organize document intake, missing-information checks and review handoffs across insurance, finance and construction workflows.
Read the guide: AI Document Intake: Route Exceptions for Approval
Operations · 2 min read
AI Marketing Workflows: From Brief to Approved Campaign
Plan AI marketing workflows for briefs, approved claims, asset reviews and launch handoffs, with accountable human decisions.
Read the guide: AI Marketing Workflows: From Brief to Approved Campaign
Operations · 2 min read
AI Recruiting Workflows: Coordinate People and Context
Design AI recruiting coordination for candidate communication, interview scheduling and recruiter handoffs without automating hiring judgments.
Read the guide: AI Recruiting Workflows: Coordinate People and Context
Bring the ideas into your team.
Start with one role. Explore what it could look like in your business.
Book a demo