A role to own
Follow up with leads. Coordinate orders. Help customers. Start with a responsibility that belongs in your team.
What are
digital employees?
Meet your next teammate.
AI becomes a digital employee when it has a real role in your business: work to move forward, knowledge to draw on, and people to work with.
A real role.
A place on your team.
Think about the work between a request and a result. The questions, the checks, the follow-ups. Give that work a digital teammate, with a clear place in your organization.
Your business, in context
Bring together the approved knowledge, conversations and connected systems the role needs to do its work.
A person to work with
Assign a manager. Set permissions. Decide when the employee should ask, pause or hand over.
Manage them like you’d manage anyone: in the room.
01Watch liveEvery chat and call, per agent or per department.
02WhisperCoach mid-conversation, invisible to the customer.
03Act on contextThe agent checks seasonal history and refines the offer.
04It sticksTurn feedback into guidance your team can review.
Scroll through the coaching story, then choose a conversation.
MayaSales & orders · WhatsApp
LIVERetail customer · 10:24Hi, I’d like to place a new order for our store.
Maya · 10:24Of course. Let me check your account and your most recent order.
Live agent actions
✓ Existing customer verified✓ Priority · Last order retrieved
Maya · 10:25I see you’re a regular customer. Would you like to repeat the same order you placed last month?
Agent handling
The next step
stays connected.
A customer asks about an order. The service employee checks the connected information, prepares an update and brings an exception to the right person.
Your people keep the judgment. The digital employee carries the context into the next action, within the access and rules you define.
Explore a connected service teamYou already know how to do this.
You've been managing people for years.
01HIRE
02ONBOARD
03COACH
04REVIEW
✦Uniforce · Hiring AssistantAI
I need a sales employee to qualify enquiries and coordinate meetings.
✦
Meet Ori, your new AI Sales Agent. The role reports to your team lead. Which knowledge sources should it use, and which actions need approval?
Ori · AI Sales AgentReports to your team lead · Your team
Use our approved procedures and connected systems. Bring exceptions to the team lead before acting.
✦
Ori has a defined knowledge scope and approval rules. The role is ready for a supervised test with your team.
✓Role playbook🔒 Exceptions → Team lead
Let’s start with a focused workflow. I’ll review the first conversations and give private guidance.
✦
Ori is ready for the example workflow. Your team can observe, whisper guidance and take over with the full context.
Live console openWhisper on✓Example workflow ready
What should we review before expanding the role?
✦
Review task quality, unresolved exceptions, handoffs and feedback. Any change in autonomy needs your team lead’s approval.
✓Task quality✓Handoff reviewTeam review required
Curious about the details?
Explore the definition, practical examples and the difference between an AI agent and a digital employee.
Let’s change how work gets done.
Bring people and digital employees together around the work that matters.
Book a demo