Organization
Shared identity, security, and company policies
Build an AI agent.
Give it a real role
on your team.
Describe the work in your own words. Connect your knowledge and tools, set the boundaries, and shape a digital employee around the way your team works.
✦Your knowledge. Your rules. Your team.
UNIFORCE / CUSTOMER SERVICEDigital employee
✦NoaAI Customer Service Agent
01
Reports to DanaHuman direction, built in.Your knowledge, connectedThe right context for the role
Your judgment comes firstClear permissions and approvals
You describe the work.
Your next teammate takes shape.
A role, its knowledge, and its connections. Start with a conversation.
✦Uniforce · Hiring AssistantEXAMPLE
I need a customer service employee who can answer delivery questions, follow up on orders, and keep our team updated.
✦
Send this example request to see how Noa’s role takes shape.
Create a role from this description
Illustrative setup · Review connections and permissions before activating a role.
A clear mind.
Every detail in your hands.
Explore a condensed view of your agent’s settings, from instructions to human oversight.
Noa · Customer serviceAgent brain
One role. A connected brain.
See how company rules, department knowledge, and individual responsibilities come together.
Human ownerDana · Service managerDepartment
Customer service playbooks and approved knowledge
Noa’s role
Delivery enquiries, order follow-up, and escalation
A little more clarity.
What do I need to define before building an agent?
Start with its responsibilities, approved knowledge sources, tools, human owner and decision boundaries. A useful role has a clear purpose and a clear handoff when it needs help.
Can one agent have more than one task?
A role can include several related tasks. Separate roles are useful when the expertise, tools or permissions differ, so responsibility remains clear.
Can I connect internal documents and systems?
Plan which sources the role needs and which actions it may perform. The available connection and permission scope must be checked for each system; the builder here is an interactive example.
Can I review the agent before it handles real work?
Use the planning process to define sample cases, expected outcomes and human review points. The boundary tests on this page illustrate what to review before a rollout.
What happens when a request is outside its role?
In the example, the role stops the restricted action and asks for context or hands the request to a person. It does not invent information it cannot access.
Does feedback automatically change the agent?
The example turns feedback into guidance for review. Accepting a suggestion in this demo does not train a model or change an organization’s permissions.
Give your next digital employee a clear role.
Plan the work, connect the context and review the boundaries before expanding.
Book a builder demo