Handle tracking questions and send verified updates.
- Example roles
- Shipment support · Exception intake
- Working together
- Escalate unresolved movement issues to dispatch.
AI Agents for
Logistics & Freight.
Keep every shipment connected.
A connected team.
Bring shipment updates, exception handling and customer communication into one coordinated workflow.
Familiar challenges.
A clearer way to work.
Explore everyday coordination problems and the workflows you can build around them.
A WORKFLOW TO BUILD
Match each request to the shipment and retrieve the latest verified event.
Your departments.
One shipment. The right departments working together.
Connect customer-facing teams with dispatch, documents and commercial decision makers.
Your logistics teamShared context
THE WHOLE DEPARTMENT, IN MOTIONA shipment is delayed. Your team coordinates the recovery.
A shipment is delayed. Your team coordinates the recovery.
Your team moves it forward.
In this illustrative case, a customer asks about a delayed shipment. Internal teams verify the carrier update and obtain approval for a recovery option before confirming the next step.
Shipment LF-847 / Missed connection
Logistics & FreightShipment support · Email + internal team
EXAMPLEAlex · Shipper · 10:24Shipment LF-847 was expected today, but tracking has not moved. Can you check what happened? Our receiving team is waiting.
Internal messages stay within your team.The requester sees only the replies intended for them.
SHARED INDUSTRY KNOWLEDGEMany roles.
Many roles.
A shared understanding.
Company policies, department knowledge and role-specific permissions work together. Select a layer to see how it guides the team.
Logistics knowledge
Maintain carrier-event definitions, account service terms and exception procedures.
IN THIS SHIPMENT EXAMPLE
A proposed carrier slot is distinguished from a confirmed booking.
EVERY ACTION HAS AN OWNERSee the work.
See the work.
Follow every decision.
Inspect example actions across your teams: who acted, which system was involved and where a person needs to decide.
CONNECTED TO YOUR ORGANIZATIONOne connected team.
One connected team.
Every system you work with.
Click a system to connect it to your logistics & freight team.
Illustrative connections, using example data.
Transport management
Not connectedConnect Transport management to explore how your logistics & freight team uses it in this example.
A little more clarity.
What can AI agents do in logistics?+
They can support tracking inquiries, exception intake, document retrieval and internal handoffs within the systems and permissions you configure.
Are estimated delivery times guaranteed?+
No. Distinguish estimates, proposed options and confirmed arrangements, and update the customer when verified information changes.
Can agents book extra-cost movements?+
Only within configured authority. This example requires human cost approval and a recorded carrier booking before customer confirmation.
What if carrier tracking is incomplete?+
Flag the missing evidence and request a carrier or dispatcher check instead of guessing the shipment location.
Can customers and internal teams use different channels?+
A configured workflow can connect customer email or calls to an internal shipment case while keeping internal decisions private.
Where should a logistics team begin?+
Start with shipment status requests on a defined lane or account, using reviewed carrier data and explicit exception owners.
Make room for
a more connected team.
Connect carriers, departments and people around a clearer shipment experience.
Build your logistics & freight team